Refund Policy

 

Returns Policy

We hope you love your purchase, but if you change your mind, here’s what you need to know:

UK & EU Customers

Under UK and EU consumer law, you have the right to cancel your order within 14 days of receiving it, for any reason.

  • You must notify us within 14 calendar days of receiving your item that you wish to return it.

  • You then have another 14 days to return the item to us.

  • Items must be unused, in their original condition and packaging.

  • We will issue a full refund within 14 days of receiving the returned item.

Important: You are responsible for the cost of return postage unless the item is faulty or incorrect.

To start a return, please email us at stagenotesdesign@gmail.com with your order number and reason for return. If the item is faulty or damaged please also include photos so that I can more quickly help address the issue. 

US Customers

If you are located in the United States, we accept returns on eligible items within 14 days of delivery.

  • Items must be unused and in original condition.

  • Customers are responsible for return shipping costs, unless the item is damaged or incorrect.

Refunds will be processed within 14 days of receiving your return. Original shipping charges are non-refundable, unless the return is due to an error on my part.

Items Not Eligible for Return

Unfortunately, we cannot accept returns on:

  • Custom or personalised items

  • Digital downloads

  • Gift cards

  • Sale items (if marked final sale)

Faulty or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us within 14 days of receipt. 

Contact Us

For any questions about returns or refunds, reach out to us at stagenotesdesign@gmail.com.